Cancellation and Refund Policy

Effective Date: 17th December 2024

At SportyHorse (https://sportyhorse.com/), we strive to provide a seamless and satisfactory experience for all our users, whether you’re managing events, booking tickets, or accessing other sports-related services. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed.

    • Event Tickets:
      • - Users may cancel ticket bookings up to [Insert specific hours/days] prior to the event start time. Beyond this window, cancellations will not be permitted.
      • - Certain tickets, including discounted or promotional ones, may be marked as nonrefundable. This will be clearly mentioned during the purchase process.
    • Service Bookings (e.g., Coaches, Physios, Doctor Consultations):
      • - Bookings for coaches, physiotherapists, or consultations can be canceled up to before the appointment.
      • - Cancellations made within the allowed time will qualify for a refund or reschedule, depending on availability.
    • Ticket Refunds:
      • - Refunds for canceled tickets will be processed only if the cancellation request is made within the stipulated period.
      • - Refunds may take 5-7 business days to reect in your account, depending on your bank or payment provider.
    • Service Refunds:
      • - Refunds for canceled services (coaches, consultations, etc.) will be initiated within 3-5 business days.
      • - Refunds for payments made via third-party platforms (e.g., UPI, net banking, credit/debit cards) are subject to their respective processing times.
    • Event Cancellations:
      • - If an event is canceled or postponed by the organizer, SportyHorse will process full refunds to all ticket holders. Users will be notied about the refund timeline and procedure.
    3. Refunds will not be provided in the following cases:
    • - Cancellations made after the stipulated deadline.
    • - “No-show” scenarios for events, appointments, or sessions.
    • - Tickets or bookings marked as non-refundable at the time of purchase.
    • - Partial utilization of services (e.g., missing half an event or appointment).
    • - Failure to adhere to event or service policies, including conduct or participation rules.
    4. To request a cancellation or refund:
    • a. Visit the My Bookings section of the SportyHorse platform.
    • b. Submit a cancellation request for the specic event, ticket, or service.
    • c. You will receive an acknowledgment email conrming your request.
      • For assistance, you can contact our support team at: Email: info@teraclab.com
    • - Refunds will be initiated within 3-7 business days of your request approval.
    • - Refunds will be credited back to the original payment method used during the transaction.
    6. SportyHorse reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be communicated through updates to this document, and users will be notied accordingly.
    7. If you have any questions or require further clarication regarding cancellations or refunds, please contact:
    • Email: info@infoclab.com
    • Website: https://sportyhorse.com
      • By using SportyHorse and its services, you acknowledge that you have read, understood, and agree to this Cancellation and Refund Policy.